FAQ

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be kept in their original packaging. Please read our return policy for more information

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety through Airwallex.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 2 hours of placing it. Once the order is processed, modifications may not be possible.

Do you ship internationally?

We currenty ship to the United States only. We hope to expand soon!

How long does shipping take?

Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 5-7 business days. Expedited shipping options are also available at checkout.

Do you offer free shipping?

Yes! Free standard shipping is provided for all orders. If you would like to recieve your product faster, you may select express shipping. Express shipping cost depends on amount purchased

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

How do I select the color of the portable blender?

On the product page, you may select the color you wish to have before adding it to the cart. If you are unable to select that color, it may be out of stock.

ABOUT THE BLENDER

product information below

Is the blender really waterproof?

Yes! The base is fully waterproof, so you can rinse it directly under a faucet after blending. No need to worry about water damage.

Can it crush ice?

Absolutely. The 240W motor and six bi-directional stainless steel blades pulverize ice cubes, frozen fuit, and leafy greens in seconds

How much liquid can it hold?

The cup holds 700ml (about 24 oz) — enough for two full servings or one large smoothie

What is the battery life?

It uses three professional‑grade 18650 cells. A full charge gives you 12–15 full blending cycles (with ice). That’s enough for a week of daily use

How do I charge it?

It charges via USB‑C (the same cable as most phones and laptops). A full charge takes about 2 hours. An LED indicator shows the battery level

Is the cup BPA-free?

Yes, the cup is made from food‑grade PCTG, which is BPA‑free and meets FDA food‑contact standards

How do I clean it?

Simply rinse the base under running water. The cup can be washed with soap and water; it’s also top‑rack dishwasher safe. You can also add 350ml of water to the blender and activate one cycle. Avoid submerging the motor base

What is the warranty?

Every blender comes with a 12‑month warranty against manufacturing defects. If you have any issues, just contact us

Will I have to pay customs or import fees?

No. All orders ship from our fulfillment centers, and there are no additional customs fees for US customers

TROUBLE SHOOTING

The blender won't turn on. What should I do?

First, make sure it’s charged. Try a different USB‑C cable and charging block. If a red light shows - please screw the bottle tightly onto the base. If it still doesn’t work, contact us—we’ll help troubleshoot or process a warranty replacement

Why does it stop blending mid-cycle?

The blender has over‑heat protection. If you’re blending very thick or frozen ingredients, give it a short rest between blends. Also, ensure the lid is securely tightened

Can I blend hot liquids?

No. The cup is designed for cold or room‑temperature ingredients. Avoid blending hot liquids to prevent damage or injury

Where can I find the user manual?

A printed manual is included in the box. You can also request a digital copy by emailing us